mCitizens mobile platform and Life Situations sub-portal introduced – new channels for easier access to public services

On Monday, 1 September 2025, Minister of Justice, Public Administration and Digital Transformation Damir Habijan presented two new digital platforms for citizens, designed to improve the availability and quality of public services: mCitizens mobile platform and Life Situations sub-portal

The implementation of the project "Development of a digital mobile platform" has resulted in the establishment of the mCitizens mobile platform and application, which provides citizens with an additional channel for the use of digital public services.

The project was funded from the National Recovery and Resilience Plan, and will greatly facilitate communication of citizens with the public administration and simplify their access to public services.

Minister Habijan emphasised that the mCitizens platform does not contain all the services from the eCitizens portal, which currently includes 117 services, but initial 20 mobile services.

'The initial 20 services will be followed by the integration of additional public services, the goal being that the mCitizens mobile platform gradually becomes a single platform needed for citizens to access public services provided by the government', the Minister said.

The mobile platform can be downloaded from the App Store (iOS) or Google Play Store (Android), and the platform needs to be activated upon installation on the mobile device.

There is currently a total of 22,883 users of the mGrađani platform.

The platform can be activated in 2 ways: via the mobile application only (NIAS login), using high, significant or low level security credentials, or via the mobile application and a computer (QR code).

In addition to the mCitizens mobile platform, the Minister also presented the Life Situations sub-portal (https://zivotne-situacije.gov.hr), available on the gov.hr portal, as a result of the project "Establishment of a Point of Single Contact (PSC)" 

This is a new functionality of the eCitizens portal, which provides citizens with an easier and faster access to all relevant information and e-services in a single place.

The goal of the sub-portal is to make it easier for citizens to navigate administrative procedures. Users now have an overview of the steps they need to take to address a specific life situation (e.g. buying real estate, enrollment in kindergarten, death in the family).

So far, 20 most common life situations have been included in six thematic areas: health, citizenship and documents, housing and environment, family and life, education, and transport and vehicles.

A special novelty is a Chatbot/AI programme integrated into the sub-portal, which guides users step by step through each life situation.

'This approach is especially important for citizens who are encountering a certain administrative procedure for the first time and are not sure in which order they should act or which e-service is relevant for them', said Minister Habijan.

Life Situations within the eCitizens system represent a significant step forward in the digitalisation of public administration, as they increase the transparency of the operation of state administration bodies, facilitate access to e-services and directly contribute to a better user experience on the eCitizens portal.

Finally, the Minister referred to the recent upgrade of the Personal User Mailbox.

As of recently, citizens and business entities can receive emails with legal effect through the eCitizens system, which includes mail that requires confirmation of receipt, which had previously only been delivered by post as registered mail with a return receipt.

Currently, a total of 56 bodies send emails through the system, of which 8  bodies send email with legal effect, while other bodies are in the process of getting involved.

'From 26 June 2025, when the new Personal User Mailbox was released into the production environment, to 31 August 2025, a total of 29,379 emails with legal effect were sent, and the upgrade was designed to improve the user experience, enable better functionality of the service and to support specific user needs', concluded Minister Habijan.

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