C2.3. R3-I3 Establishing a one-stop shop for all public helpdesk e-services

Beneficiary: Central State Office for the Development of Digital Society / Ministry of Justice, Public Administration and Digital Transformation

The objective of the investment is to create a one-stop-shop (OSS) which harmonises and centralises the helpdesk system of all public administrations’ online services. The one-stop-shop is expected to provide a new, improved service for citizens and businesses to communicate with public administrations and shall enable users to easily find the information requested. The one-stop shop will also have features to enable users to send feedback, assess the quality of interaction with civil servants and post evaluation, which is expected to transform the interaction between Croatia’s public administration and its users.  

Estimated cost: HRK 31,245,508

Implementation period: October 2021 - December 2024